Ina Opperman
Business Journalist
4 minute read
17 May 2022
4:26 pm

Insurance ombuds gave R400 million back to consumers, handled 18 000 complaints

Ina Opperman

SA's insurance ombuds came to the rescue of thousands of people whose claims were unfairly rejected.

Image: iStock

The country's two insurance ombuds resolved more than 18 000 complaints between them, and reimbursed consumers almost R400 million in the past financial year, with the Ombudsman for Long-term Insurance (OLTI) recovering R200 million, while the monetary benefit for consumers from the Ombudsman for Short-term Insurance (OSTI) amounted to R197 188 388. These figures were part of the joint annual report for the insurance industry ombuds launched on Tuesday. ALSO READ: Life insurance fraud: More than R787 million in fraudulent claims uncovered Long-term insurance According to the report, the office of the OLTI: received 17 379 written requests for help,...