Ensure City Power staff are legitimate
You can contact City Power to verify their employees.
City Power alerts customers to recent concerns about potential fraud and corruption involving unauthorised personnel using fake City Power ID cards.
Spokesperson Isaac Mangena said in light of these reports, City Power urges customers to be vigilant and cautious when dealing with individuals claiming to be City Power employees or contractors.
“We are aware that criminals use counterfeit meter reading credentials to enter residences and business properties to rob unsuspecting customers. Customers are encouraged to verify City Power employees’ and contractors’ credentials by calling the number on their ID cards to ensure they do not fall prey to these crimes,” Mangena said.
City Power employees and contractors must always carry their official City Power ID cards while on duty. These ID cards are colour-coded according to the various sections in City Power and display important identifying information, including:
• the photo and personal details of the employee or contractor;
• the contractor’s verification number (badge number) and expiry date;
• A hologram of City Power‘s Firefly logo for added security;
• Contact details on the back for easy verification.
“Additionally, our authorised token identifier (TID) agents are easily identifiable because they wear yellow TID-branded bibs or T-shirts and carry valid ID cards with their photo, name, surname and expiry date. Customers are urged to verify the City Power identification cards before allowing employees or contractors onto their premises, and to report any damaged cards, including scratched or non-visible names or photos, immediately to the 24hr City Power security services control room,” he said.
To establish if an employee or contractor is permitted to work at a specific site, do the following:
• Contact the City Power security services control room to verify the validity of the City Power ID card.
• Request the job number, which you can also verify through the services control room.
To verify City Power employees and contractors, contact City Power’s 24-hour security services control room on 011 490 7900/7911/7553/7504 or send a WhatsApp on 083 579 4497.
These guidelines can help customers protect themselves and their property from potential scams and unauthorised access.
“City Power is committed to ensuring the safety and security of its customers and will investigate any reports of illegal activity related to fake ID cards or other fraudulent behaviour. We appreciate our customers’ co-operation in helping us maintain the integrity of our services,” Mangena said.
