It has come to the attention of the metro that the customer service call centre has been experiencing technical glitches that result in callers being cut off before they are assisted.
The cut-offs happen mainly when callers select an option they have been prompted to select.
The metro has, as an interim measure, eliminated the prompt option so that calls are routed directly to any available call centre agent.
ALSO READ:
Metro urges motorists to abide by existing traffic calming laws to avoid accidents
‘We are a forgotten community’
The IT department is currently attending to the glitches.
Customers are still able to log their queries through the call centre on 0860 543 000 or use the My Ekurhuleni App to access services. The app is also compatible with feature phones (non-smartphones) and customers may use these devices to report service delivery issues via a USSD (*134*30263) option, at no cost.
The municipality apologises for any inconvenience caused.
Have a story?
Contact the newsroom by emailing: Melissa Hart (Editor) [email protected] or Leigh Hodgson (News Editor) [email protected] or Kgotsofalang Mashilo (journalist) [email protected]
Also follow us on:
