Samsung Electronics Co. Ltd has launched a service in Tshwane to cater for the service demands in the city region.
The new premium service centre would be operating out of the Grove Shopping Centre in Lynnwood, Pretoria.
Samsung’s director SSA service, Richard Chetty, said that the centre was unique in that it would have technicians on site to provide a one-hour resolution service that would offer software challenges and hardware repairs.
“The idea is that customers that need upgrades or repairs are able to drop their device off at the service centre, spend an hour shopping at the mall and then pick up their device on the way out.
“We are the only device provider that has this kind of prompt service across both software and hardware, due to our extensive infrastructure and our experienced technical staff,” said Chetty.
He said due to a retail component, the new centre would have the ability to completely replace unrepairable devices that were still under warranty with a new product – meaning that customers may purchase the latest Samsung devices at the centre.
Chetty added that all portable Samsung products that customers carry into the centre could also be repaired on site.
“For larger products, like home appliances and televisions, an in-home repair service is offered as a way of ensuring that clients are not inconvenienced. This means they can arrange for the technicians to come through at the date and time that suits them best,” he said.
He said the positive impact the new service centre would have on customers in the Pretoria area was going to be encouraging.
“It brings Samsung’s service offering much closer to the people of this region; in the past, if they wanted to visit a service centre, the nearest one was around 70km away, which was clearly an inconvenience.”
In addition, he said the centre features a Samsung Signature Service offering, which supports those customers who owned Samsung’s high-end products.
“For this reason, not only do these products come with an extended five-year warranty, but we will deliver them free of charge. Furthermore, our technicians will perform the installation for the customer and will give guidance on how to use the device. “