Home Affairs watchdog launches Twitter account to talk directly to customers
“Social media presents an opportunity for instantaneous communication with the public and will assist in providing first-hand information about their daily experiences at Home Affairs offices.”
The Home Affairs Portfolio Committee has launched a twitter account to play watchdog to strengthen its oversight work.
Parliamentary Communication Services Malatswa Molepo said @PConHomeAffairs was “intended to bridge the communication gap between the committee and the customers of the department”.
Advocate Bongani Bongo, the Chairperson of the committee said if the committee was to enhance service delivery to the required standard, it had to be willing to adapt to changes to the environment in which it operated.
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“Social media presents an opportunity for instantaneous communication with the public, and will assist in providing first-hand information about their daily experiences at Home Affairs offices,” Bongo said.
Molepo said the committee viewed effective oversight as a precursor to efficient service delivery.
“Furthermore, effective oversight requires that a variety of voices are heard in order to achieve a balance of views.”
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The committee pleaded with customers not to only highlight the negatives, however, note those departmental working optimally and improving service delivery.
The committee said it intends to use issues raised on the platform as a basis for its oversight over the department.
“The department will also be required, from time to time, to respond directly on issues raised on the platform.”
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