The Tshwane metro says it issues invoices on schedule, and that any occasional delays are the result of inspections or audits to ensure bill accuracy.
This comes after businesses and residents in the east of Pretoria voiced frustration over receiving their municipal bills late, often leading to disconnections and costly reconnection fees.
Tshwane spokesperson Lindela Mashigo clarified the matter, stating that the city is operating on schedule.
“There is no delay in billing, we are on schedule. However, a specific account might experience a delay due to an inspection or audit requirement, which is necessary to avoid issuing an incorrect invoice.”
Mashigo added that the city follows an annual billing calendar, communicated to all customers by November each year.
“Invoices are billed on time, and we encourage all clients to familiarise themselves with the schedule to prevent penalties or disconnections,” he said.
According to Mashigo, delays are rare and only occur when accounts require additional verification to ensure accuracy.
Business owners were concerned that the delays could lead to missed payment deadlines.
Mashigo said the delays are not intentional and not meant to cause harm.
“The city’s objective is not to initiate credit control actions, but to encourage clients to settle accounts on time,” he said.
He said clients can get their information through multiple channels, including email, postal delivery, and the city’s online platform, E-Tshwane.
Mashigo encouraged businesses to regularly access their accounts online to stay informed.
“The city is working to strengthen communication with the businesses and communities through the Customer Care online platform, walk-in centres, call centre, and community outreach programmes,” Mashigo said.
He encouraged businesses to ensure their contact information is up to date and to regularly check the E-Tshwane system for updates.
How to manage your account and submit your meter reading:
To ensure an accurate municipal account, residents can capture and submit their monthly meter readings personally.
What is needed to submit your own readings?
You need the portion number on your account to submit the readings. This number is in the top left corner of your account.
When can one submit their readings?
The submission date of your account correlates with your portion number.
You can view the relevant meter billing calendar on the Tshwane website (www.Tshwane.gov.za). Click on municipal services, account management and then on submit meter readings.
Where should you submit your meter readings?
Dial 012 358 9999 (press option 2, then option 4), send an email to meterrecords@tshwane.gov.za or submit your meter readings on www.e-tshwane.co.za for real-time captured readings.
Register on WhatsApp on 087 153 1001
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