Witness Reporter
2 minute read
2 Aug 2022

Online renewals of motor vehicle licences increase

Witness Reporter

The South African post office says it has seen a healthy uptake in online renewals of motor vehicle licences.

post office

Sapo said more than 37 000 vehicle licences have been renewed nationally through the system, most of them in Gauteng.

According to Sapo, the initial teething problems have been resolved and the system now works efficiently.

“The full renewal process, including payment, is done online, leaving only the last step of accessing the actual disc. This is done in one of two ways: the SA Post Office can deliver the disc to the customer at a delivery fee of R75 or the disc can be collected free of charge from the Post Office branch selected by the customer.

“Payment is done safely and securely through your bank’s Masterpass app, which can be downloaded from the Google Play Store for Android devices or the Apple App Store for Apple devices,” said Sapo spokesperson, Johan Kruger.

The post office is licensed to do car licence renewals and for that reason, no commission is charged on the renewal transaction, Kruger said.

He said the documents required to renew licences at a post office branch have to be uploaded for the online renewal. These are; a certified copy of the vehicle owner’s ID and for vehicles registered in KwaZulu-Natal, proof of address no older than three months is required.

Kruger said the customer will receive an SMS when the disc arrives at the destination post office for collection or when it goes out for delivery.

Turnaround time is ten working days, he said.

“It is therefore recommended to start with the renewal well before the end of the month before another month’s licence fee becomes due. The online renewal facility for motor vehicle licences does not replace the current renewal service available at selected post office branches.

“Many customers prefer to pay their licence and leave immediately with the new licence, and they can do that at a post office branch. As with the online renewal, the customer pays only the licence fee as it appears on the renewal notice and the post office does not charge any commission,” he said.

Kruger said the service is available for vehicle owners in all provinces of South Africa except, in the Western Cape.