City of Joburg customers give e-Joburg self-help portal a thumbs up
At least 70% of the City of Joburg customers are reportedly satisfied and find the e-Joburg self-help portal easy to navigate.
A number of City of Joburg customers are slowly embracing the e-Joburg self-help portal.
The portal is a self-service portal that enables ratepayers, homeowners, and companies to view and download their current and historical municipal bills, as well as pay their municipal accounts electronically.
According to a released statement by the City, the new feature enables the customer to send their own electricity and water meter readings to the City. The customer gets a notification, which prompts them to submit their own readings when they are due.
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“Last month in October, the City conducted a customer satisfaction survey via the online platform. This was done to gauge the overall customer experience on the e-Joburg. The results show that at least 70% of the respondents in the survey were satisfied and found it easy to navigate the platform,” the statement read.
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The City’s Group Finance Department spokesperson, Kgamanyane Maphologela said as of October, there was a total number of 110 514 customers who registered on e-Joburg since the system was launched a year ago.
“We are encouraged by the number of customers who continue to register on the e-Joburg self-portal; and by the current users who find the system user-friendly,” Maphologela said.
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Maphologela notes that there seems to be a huge appetite from registered users to use e-Joburg to send their own meter readings directly to the City.
According to the survey, there has been a sharp increase of customers submitting their metering readings using the self-help platform.
“We welcome the recent developments which shows that customers want to be part of their bill development by submitting their own meter readings. This also suggests that they’re monitoring their own consumption,” he said.
For more information on all customer service offerings, visit www.joburg.org.za or call 0860 562 874.
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