Customers urged participate in prepaid meter updates – CoE

The City of Ekurhuleni continues to update its prepaid electricity meters in a quest to provide uninterrupted electricity supply to its customers.

The project got underway in Edenvale and Nigel at the beginning of last month.

The city has already covered 78% of the meters in Edenvale and Nigel, and later this month the focus moves to Benoni, Springs and surrounding areas.

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“The current electricity meters will automatically cease to work by November 24 owing to a date rollover problem, unless each individual meter is updated.

“This means residents will no longer be able to load electricity on them after the said deadline,” said spokesperson, Zweli Dlamini.

Dlamini further stated that the Token Identifier (TID) rollover programme that the city is using to update the electricity meters will continue until November 24.

Tokens that were purchased but not utilised before the deadline will be rendered invalid.

Members of the public are informed that to update, when making the first purchase of electricity after the system settings, a client will receive a receipt with three tokens on it that need to be entered in the sequence as printed on the receipt.

The update takes about two minutes to process.

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This change will affect all prepaid meters with 11 digits and not only the City of Ekurhuleni prepaid electricity meters.

The project will be moving to Boksburg and Alberon in August 2024, Kempton Park and Thembisa in September 2024 and finally Brakpan and Germiston in October 2024.

For more information about this migration, clients must log on to tidrollover.com or call on their nearest customer care centres.