EDITOR – I am writing to advise that I have been contacted on several occasions by a Sister Caroline from Edenvale Clinic and then Sister Lorna, since lodging my complaint about bad service at Edenvale Clinic.
They requested that I come into the clinic, together with my domestic worker Nikky, to consult with them.
Nikky and I consulted with Sister Lorna and I explained the problem regarding the bad service from the staff at the clinic. Sister Lorna apologised several times and assured me this would not happen again.
I have since been contacted by the HOD of Health Services and he enquired about the follow up in regard to my complaint.
I expressed my satisfaction about the clinic following up with me and the apology from Sister Lorna. I advised that the only time we will know whether the service has improved is when Nikky goes back to the clinic for a further visit for her two-year-old daughter. I further advised the HOD that I would take it further should the service not improve at the Edenvale Clinic.
Many thanks to Clr Bill Rundle and the Bedfordview and Edenvale NEWS for following my complaint and acknowledging that there is a problem. I am sure many patients are extremely grateful to you. thank you.
A SATISFIED RESIDENT OF EDENVALE.
