Ratepayers encouraged to use secure online payment platform
With the festive holiday season fast approaching, the platform will come in very handy as it enables residents to pre-date payments
IN the midst of the ongoing postal strike, the City of Ekurhuleni encourages its rate payers to utilise the convenient e-Siyakhokha online payment service.
Metro spokesman, Themba Gadebe, says a simple click on www.e-siyakhokha.co.za will open up a world of convenience for residents and business owners alike.
“E-Syakhokha guarantees peace of mind to many residents by ensuring they have access to their accounts and are able to pay their rates timeously, avoiding the inconvenience of being disconnected for non-payment,” he said.
Member of Mayoral Committee for Finance, Clr Moses Makwakwa, has also assured residents that the e-Siyakhokha platform will bring to an end an era of erroneous cut-offs.
“The service provides confirmation of payments and matches the payment to the statement, thus ensuring that payments are correctly reflected against one’s account. Erroneous cut-offs due to incorrect referencing or delays in receiving payment are therefore almost completely eliminated,” said Makwakwa.
The platform, he added, will also reduce the queues in rates offices as it also allows ratepayers to obtain a history of all their statements and payments at the click of a button, lodge queries and disputes and print or email statements for proof of address.
With the festive holiday season fast approaching, the platform will come in very handy as it enables residents to pre-date payments.
“This means you can set the system to pay your account on a set date with a set amount if you are away on holiday. The system immediately gives you notification of payment and also keeps records of your accounts and payments from the time you register to use this method,” chief financial officer, Ramasela Gandi, said.
The e-Siyakhokha service website is accessible 24 hours a day.
When a user accesses the website, an encrypted and completely secure connection is made between their browser and the e-Siyakhokha servers, ensuring a safe and secure experience.
