New general manager for Protea Hotel OR Tambo Airport

NATALIE Botha, a Protea Hotels employee for almost 20 years, recently took over as general manager of the Protea Hotel OR Tambo Airport during an important phase of the hotel’s history.

Following a year as general manager of the Protea Hotel Wanderers and in similar positions at the Centurion and Samrand establishments, Botha’s new appointment takes account of the many achievements she has demonstrated during her years with Protea Hotels, a member of Marriott.

Her focus on customer satisfaction and on driving business through customer relationship management has reaped rewards and through her efforts, the hotel saw increased occupancy during the year of her tenure there, and she was instrumental in the expansion of the hotel’s group and convention bookings by a whopping 300 per cent for four consecutive months.

Botha has also demonstrated a keen concern for the happiness of her staff, having introduced a number of improvements at the hotels under her leadership that were geared to make the working lives of the employees far more comfortable and meaningful.

With a strong history of successful management of hotels, Botha looks forward to the confidence in her, demonstrated by Protea Hotels in appointing her to this new and challenging role.