Hiccups with Smart IDs and passports at Home Affairs offices

The live capture system upgrade at Home Affairs has taken place the past weekend.

However, front offices are currently experiencing some errors which technical teams are working on. Some offices on Monday are still unable to process Smart ID card and passport applications due to technical.

All other services are available at front offices across the country, like processing and issuing of certificates for births, marriages and deaths.

The Department of Home Affairs has expressed its sincere apologies to all of its clients for the inconvenience caused. The system upgrade will assist greatly in improving service quality and in building a new national identity system for South Africa.