‘No communication or intervention by Kempton Park electricity department,’ says reader
"In total eight promises were made that a sSupervisor will be in contact to provide me with an update."
Editor – At this stage, I have no choice but to revert to the media to voice my discontent, as 0860 543 000 is not an avenue.
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The first call about power outages to 0860 543 000 (CoE call centre) was on January 5 at 18:02 with no result. By January 6 at 17:57 after another call, a reference number 1172 of 2022/01/06 was texted to me, acknowledging the power outage in Kempton Park.
A total of 10 calls to date were made to the same number to follow up on the status of repair.
In total, eight promises were made that a supervisor will be in contact to provide me with an update.
Not a single promise materialised.
There were no calls, no attendance by anyone to assess the fault or, should I be so fortunate, to repair.
The only party one can contact is the CoE call centre.
The call centre agents are adamant they are not allowed to provide details of any person or entity one can contact in order to get some form of information or feedback.
From the lack of information they have on their system, it is clear the call centre is not updated by the Kempton Park electricity department as to what they are doing or not doing regarding the fault reported.
It is clearly a system which does not have the interests and needs of the citizens at heart.
There is also clearly a lack of management, supervision and control at the Kempton Park electricity department. Rudolf
Editor’s comment – Express sent a request for comment on January 17, requesting comment from CoE by January 18 at 09:00.
At the time of going to print, no comment had been received.
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