New App will improve service delivery
Users can report problems with the app being able to trace the complaints in the exact location where they are reported.
The office of the Premier and Vodacom workers held the Smart Citizen Project Roadshow in eMbalenhle recently to assist residents with downloading the Satise Silalele App with the use of free Wi-fi provided on the spot.
The project was announced by Mr D.D. Mabuza, Premier, during the 2017 State of the Province Address as one of the key projects to be implemented during the 2017/18 financial year.
Satise Silalele is a service delivery app with which residents are able to report service delivery issues such as housing, health care or municipal matters to government through different channels by using mobile phones (smart and USSD), social media, online and over the counter.
It is aimed at allowing residents to communicate with their leaders.
Through this app, senior provincial government officials and management can use the Smart Insight reporting tool to monitor requests, track the efficiency of the resolution process and identify trends for improved planning.
Users can report problems with the app being able to trace the complaints in the exact location where they are reported.
It allows residents to make use of government facilities, from healthcare to community halls in their area and communicate with their leaders.
The app will be able to know and view incident details around one’s area and traces resolved and unresolved incidents.
This is how the Satise Silalele App will work on your phone: you download the app on your Android/iPhone smartphone and use the app to log or report your incident to the municipality.
You will receive an SMS notification with a reference number and the municipality will send details of your incident to a field worker to attend to your incident.
Ward councillors will view the logged incidents through the Web-based reporting tool and once your incident has been resolved, you will be notified via SMS.
If you do not have a smartphone, you can dial *134*674# to report an incident, then follow the same process as a smartphone except that you use SMS instead of email.
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