As stormy weather sweeps through our city, many residents may face the unfortunate reality of fallen trees or branches. Whether blocking a driveway or obstructing traffic, these situations pose significant hazards. In light of recent weather patterns, City Parks has issued a special message underscoring the current challenges they face in managing these fallen trees, noting: “We are inundated with fallen trees in all regions and will work around the clock to attend, but can only attend to these emergencies as they are reported.” Here’s what residents need to know about reporting fallen trees and what to expect from City Parks.

Read more: 312 trees to be cut down in Parkhurst

When to report a fallen tree

City Parks operates a standby team 24/7 to respond to emergencies involving fallen trees and branches. However, not every fallen tree incident qualifies as an emergency. Emergencies include:

• Obstruction of roadways: trees that block streets or create dangerous vehicle conditions.
• Damage to property or vehicles: trees that have fallen onto homes or cars.
• Blockage of driveways: trees that prevent residents from exiting or entering their properties.
• Injury: trees that have fallen onto individuals.

If a tree or branch has fallen onto the sidewalk but poses no danger or obstruction, it is not considered an emergency and will be handled during regular working hours.

Reporting procedures

Residents should report fallen tree incidents as soon as they occur to ensure a swift response. City Parks encourages residents to communicate the severity of the situation when reporting. You can report a fallen tree by calling (011) 375-5555 or (086) 056-2874.

When you call, a consultant will record your information and provide you with a reference number. After this step, a call will be dispatched to the appropriate region, ensuring that help is on the way.

Be sure to provide:

• Your location.
• A brief description of the situation.
• Any hazards that may be present (eg, downed power lines).

Also read: Report fallen trees to City Parks

What happens after reporting

Once a report is submitted, the emergency response team will assess the situation. Typically, they will focus on making the area safe by cutting down the obstructing tree or branch, which involves cutting the tree into manageable sections and stacking the debris on the sidewalk for later collection. However, it’s essential to note that the team does not remove branches, this task will be handled by a different team at a later stage.

Residents may be curious about the turnaround time for responses. City Parks aims to address reported emergencies within 10 hours of a call being lodged.

Private property concerns

If a private tree falls from a property into the street, City Parks will intervene, taking measures necessary to ensure public safety. However, it’s crucial for property owners to understand that while limbs from private trees can create hazards, the responsibility for subsequent cleanup and removal of branches remains with the property owner.

Insurance claims for damage

Should your property or vehicle suffer damage due to fallen trees or branches, you may file a claim with City Parks’ Risk and Insurance Unit. Be sure to have your documentation ready, including photos and incident reports, to facilitate the claims process.

Patience is appreciated

As stated by City Parks, the sheer volume of fallen trees reported has surged, and crews are working tirelessly to manage the aftermath of recent weather systems. Residents are urged to remain patient as the teams prioritise responses based on severity.

In conclusion, being informed about how to report fallen trees can ensure a quicker response to these emergencies. Residents are encouraged to remain vigilant, report hazards promptly, and help keep our community safe during challenging weather conditions. For more information and updates, keep an eye on City Parks communications or contact Joburg Connect. Stay safe, and remember to report fallen trees responsibly.

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Related article: City Parks enforces strict bylaws against illegal tree removal