City’s customer service centres closed during Easter weekend

The City of Joburg’s customer service centres will be closed as follows due to the Easter weekend:

All centres will be closed except for Region D (Soweto) on April 15.

All category A (main) centres will be open on April 16.

All centres will be closed except for Region D (Soweto) on April 17 and 18.

Customers may use alternative centres and ways to contact the City by emailing their queries to the regional email addresses below or Joburgconnect@joburg.org.za or contact the call centre on 0860 JOBURG (562 874).

The City spokesperson, Kgamanyane Maphologela, advises customers who wish to pay their accounts to utilise other third parties.

“Services at our customer service centres will resume as normal on April 19,” said Maphologela.

During the public holidays, customers are advised to pay their accounts using the listed methods below:

• With Easy Pay, facilitating a quick payment option at many shops that you visit regularly, including Pick n Pay and Shoprite Checkers

• Debit orders

• Direct deposits at major banks

• ATMs

• Internet and cellphone banking

• SA Post Office

If you haven’t received an account, either pay the same amount as the previous month or call Joburg Connect on 0860 Joburg (562 874) to enquire how much you owe. You can also register to receive your accounts by email. All you need to do is to register on the City’s website and your account will be emailed to you monthly.

Paying your account timeously means you can enjoy your public holidays without the worry of outstanding debt. Customers who have queries can log a query with Joburg Connect at 0860 Joburg (562 874).

Municipal account holders in financial distress are encouraged to contact the City’s credit control department to make special payment arrangements via email at creditcontrol@joburg.org.za

Register on the City’s smart portal, e-Joburg today and enjoy the benefits of managing your municipal account from any place anywhere anytime.