Metro spokesman Themba Gadebe, says all the complaints related to water in Struisbult Extension One, just one of the reported areas, have been attended to.
“Once a complaint is logged it will be attended to by our teams or the contractor,” he says, “the response will usually be within 24 hours for bursts,” he adds.
He claims some problems take longer to resolve than others and although they have responded quickly to complaints, it might take time to fully complete the work.
According to him there is a range of reasons why work would take longer, such as the heavy rainfall, the ground is wet, like it is in Struisbult.
“We normally leave the trenches open with chevron tape around it for the soil to dry up,” says Gadebe.
Although a number of bursts have been reported, the metro has had quite a number of bursts in the area, especially in December 2013, but the teams always responded to the problems.
The damage to roads in Struisbult is as a result of extensive waterpipe damage which the metro had to had to repair.
Gadebe says the extent is such that it cannot be repaired by way of “patching”, but certain sections of the roads will have to be “reconstructed”.
“We anticipate to do this once our new contractor has been appointed, which is expected to be by the end of March.”
In the interim we will make access available which might mean that certain sections will have to be gravel roads,” concludes Gadebe.
