How to lodge CoE complaints
These are the avenues Ekurhuleni customers can use to lodge complaints.
There are several ways to report a complaint to the CoE.
• My COE App
You can download the app from the app stores and install it on your smartphone. Note: the new My CoE App replaces the old My Ekurhuleni App. Here, you can log complaints under the various sections and sub-sections.
• Customer Care Centre (CCC) offices
Search for your nearest CCC on www.ekurhuleni.gov.za/for-me/customer-care-centres/
Here, you can make complaints or enquiries in person over the phone or via email regarding payment and account-related services; lodge and follow up complaints; provide information related to services in the city; liaise with and refer to line departments where necessary; book facilities and services; provide a multi-purpose community care front desk; provide a ‘one-stop city-wide’ customer care service to all the customers of Ekurhuleni; and switchboard and call centre-related services.
• General Ekurhuleni Call Centre
You can reach the general call centre on 086 054 3000, email it on callcentre@ekurhuleni.gov.za, and SMS it on 30788. Include this information when lodging a complaint via email or SMS: the abbreviation ‘EMM’, the street number and name, and a description of the complaint or problem.
The CoE is also reachable on WhatsApp on 060 667 7177.
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