Complaints
Step-by-step process
If you are dissatisfied with any content published on our site or want to make a request or formal comment relating thereto, please complete the form below. Clearly describe the nature of your complaint, request or formal input and, if possible, upload supporting documentation or screenshots to help us assess the issue.
Alternatively, you may email your complaint, request or formal submission to complaints@caxton.co.za. Be sure to include:
– The nature and details of your complaint
– Relevant URLs or content references
– Any supporting documentation
Types of complaints
Types of complaint, request or formal submissions:
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- Request for removal of content
- Complaint about factual inaccuracies
- Complaint about defamation or personal harm
- Report a violation of Press Code with us internally
- Report a breach of privacy
- Report inappropriate or misleading advertising
- Other
Response time
We acknowledge all complaints within two (2) working days. A full response will typically be provided within 3-10 working days, depending on the complexity of the issue.
Our policies
At Caxton Local Media we adhere to strict codes and policies to ensure fair and accurate reporting and advertising. If you feel that any of the below have been violated, please bring it to our attention as soon as possible. When submitting your complaint, request or submission, please include a link to the content in question and as much relevant information relating to your complaint, request or submission, as possible.
Caxton’s Code of Ethics – A code designed to uphold the integrity with which we conduct our business.
Press Code – Our journalism adheres to The Code of Ethics and Conduct for South African Print and Online Media, ensuring fairness and accuracy.
Our Privacy Policy – We value your right to privacy.
Our AI Policy – You won’t find AI-created articles on our sites.
Our User Generated Content Policy – Our way of safeguarding users’ rights on our extended platforms.
