City Power warns customers of call centre downtime
City power struggles with technical difficulties on its phone lines, advising customers to be patient or visit citypower.mobi.

City Power is facing a service interruption, with their call centre telephone lines currently down due to technical difficulties. The company is actively working to resolve the problem, which affects both incoming and outgoing calls, including the toll-free number.
Read more: City Power admonishes residents who have built over servitudes
City Power advised its customers to utilise the online portal at Citypower.mobi for all enquiries. The company acknowledged the inconvenience and apologised for any disruption to service. They emphasised their commitment to restoring full telephone functionality as quickly as possible. In the meantime, the online portal offers a convenient and effective way for customers to get the help they need.
Also read: 63 illegal connections disconnected by City Power
The company has reported the issue to its service provider, who are investigating the cause of the outage. City Power anticipates a resolution soon and will provide updates to customers as they become available. Customers are encouraged to check the website regularly for the latest information.
Follow us on our Facebook, X, Instagram, and TikTok pages. Join our WhatsApp group for any story ideas you may have.
Related article: River Park residents face a dark week ahead as City Power refuses to re-establish electricity in the area