Eskom has launched Alfred, an innovative AI-driven chatbot designed to enhance and expedite customer service interactions. Aiming to minimise queues and provide a safer, more efficient experience, Alfred allows customers to report power outages, receive instant reference numbers, and get real-time updates on existing faults, any time of day or night.

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You can find Alfred on Eskom’s main webpage, or start chatting directly by clicking here, or by selecting the chatbot icon on the top menu. Additionally, Alfred is available on WhatsApp at 08600 37566, making it accessible wherever you are.

Eskom’s Alfred is specifically for customers who can use their account or meter number to interact with the chatbot. Once engaged, Alfred allows you to log a power interruption as it happens and provides a reference number for your report. This makes it easy to track the progress of faults and stay informed without the need for long queues or phone calls.

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Eskom’s commitment is to help customers access services more efficiently. For other self-service options, Eskom’s Customer Service page is available for additional support.

Should you experience any technical issues with Eskom’s digital platforms, please report them to: mobility@eskom.co.za. Alfred is a step forward in delivering 24/7 service, ensuring that Eskom customers remain connected and informed at all times.

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