To assist community members EMPD detailed the correct steps to follow when lodging a complaint against the department.

“Members of the community, who wish to lodge a complaint about the EMPD or metro police officers conduct, can do so,” EMPD spokesperson acting Chief Superintendent, Kobeli Mokheseng said.

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• To lodge a complaint:
  Phone the anti-corruption hotline of the City of Ekurhuleni 0800 102201. Alternatively, dial 112 from a cell phone and request the SAPS anti-corruption unit, or phone the 10111 number.
• On weekdays plaintiffs can visit their nearest EMPD precinct between 8am and 3.30 pm.
  The plaintiff can request to speak to a precinct commander, a deputy commander or a senior officer in charge to communicate their concerns.
• Visit EMPD’s head office in Kempton Park, on the corner of Long Street and Margaret Avenue, during the week.
  Plaintiffs must request assistance from the Internal Affairs/Integrity and Standards Unit.

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“The complainant should be prepared to provide a statement, indicating what transpired.”

Mokheseng said the internal affairs team will investigate the matter. “The investigation will include a statement from the accused officer.”

Depending on the outcome of the investigation a date will be set for a hearing.

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