EDITOR – So often we hear of horror stories about incorrect water and light accounts running into thousands of Rands and the municipality not doing anything about it.
I recently received such an account and almost lost my lunch in the process.
The first thing I did was to take a photo of my meter and then went up to the municipality building in Edenvale to try and sort it out.
A lady by the name of Bridget Thatla assisted me.
She said that she could see that an incorrect reading had been put through the system due to a finger error.
She said she would request for a new reading to be done the next day and informed me that the problem should be sorted out within a week.
To my absolute amazement, Bridget kept to her word and a gentleman was there the next day to do a new reading.
When I went back to the municipality the following week to enquire about the progress of my query, Bridget informed me that it had all been sorted out and my account had been corrected on the system.
I had nightmares about this query going on for months and months and I cannot thank Bridget enough for the wonderful service she gave to me in sorting this out.
She really is a shining example of good service and wish that a lot more of our public servants would take a leaf out of her book.
DEBBIE SADLER
EDENVALE
r Letter received October 24.
