EDITOR – In reference to my letter published by the NEWS on November 4, regarding the Ekurhuleni Metropolitan Municipality (EMM) call centre lines, I would like to inform the EMM that although an email (call.centre@ekurhuleni.gov.za) was suggested, it was once again of no use.
I sent an email asking if I could send our electricity reading through for account purposes – I still await a reply after two weeks.
I then called the number provided (086 054 3000) just to be told that they don’t take down electricity readings but I can phone one of the following numbers – 011 999-3180 /3172/3103.
I tried the numbers and no surprise, no one answered. I held the line until it went dead. Upon contacting them again recently, on 011 999-0001, there is a very unclear message about the water restrictions and then the call ends. No electronic switchboard commands – nothing!
So my advice to Mr Themba Gadebe is – Sir, pick up your phone and try to phone one of your phone numbers/call centres as a client of the EMM and experience the lack of services yourself. I am now applying for pre-paid electricity because I don’t have the luxury of time to waste it on trying to get service from the EMM. A client simply cannot get in touch with anyone who can be of assistance to you.
ANITA,
HIGHWAY GARDENS,
EDENVALE.
- Letter received on November 16.
EDITOR’S COMMENT – The NEWS requested comment from the EMM by November 19 at 10am. At the time of going to print, no comment had been received.
