The Ekurhuleni Metropolitan Municipality operates a customer friendly credit control policy to assist consumers in making arrangements to pay off monies owed to council.
In the event that an arrangement has been dishonoured, the arrear arrangements amount and the current monthly account have to be paid before the arrangement is reinstated.
If the required payments are not made, debt collection action will be instituted immediately, which can include the following:
• Disconnection of electricity supply;
• Restriction or disconnection of water supply;
• Blocked from buying electricity on the prepayment system; and
• Legal proceedings to collect arrears.
If you are handed over to attorneys for failing to pay your account, visit the attorneys’ offices, or debt collector, and make arrangements to settle your account.
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