Unallocated customer payments increase due to wrong reference number

The City of Ekurhuleni is currently experiencing an increase in unallocated customer payments for municipal accounts due to incomplete details provided.

The city may not allocate customer payments on time if the correct account number is not provided as a reference.

A municipal account number appears on the top right corner of the municipal account statement which is 10 digits and must be used as a reference number when paying.

Delayed payment allocations may be avoided by doing the following:

1. Use only the municipal account number as a reference on your direct internet banking or third party payment channel.
2. When paying through Siyakhokha Instant EFT, ensure the payment process is complete on the Siyakhokha site – the reference must be allocated specifically to instant EFT payment and should not be used for the next transaction on either Siyakhokha or EFT.
3. Do not include personal or company names or any other references.
4. Do not use the EFT reference provided by Siyakhokha for direct internet banking purposes, use the municipal account number only.
5. The Siyakhokha Instant EFT payment channel creates a unique reference number which is only valid for one payment per account number and per date of payment.

Proof of payment

Send your proof of payment through the following channels:

WhatsApp number 063 306 3152 or email Siyakhokha@ekurhuleni.gov.za accompanied by your correct municipal account number.

Siyakhokha is an online bill presentment system where customers can register, view and pay their municipal account at their convenience and it allows residents to send queries.

Register now at https://siyakhokha.ekurhuleni.gov.za

For support, contact the Siyakhokha Call Centre on 011 999 5102 (Mondays to Fridays from 9am to 4pm, and Saturdays and Sundays from 8am to 1pm) or send an email to Siyakhokha@ekurhuleni.gov.za

Read: Dumping, recycling at designated Ekurhuleni landfill sites helps the planet

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