CITY Power has started a project to replace bypassed, faulty and old prepaid meters in identified areas in all regions across the City.
The prepaid meter replacement project will end in December 2018. Reuven is one of the areas for this first phase of the project.
The main purpose of the replacement project is to ensure effective and efficient reading of meters, do away with those that often have a communication error and ensure compatibility with City Power’s migration to Smart Grid.
The benefit of prepaid meters is that a customer is able to manage their own consumption. Customers are urged to cooperate with City Power contractors who will be coming to do the replacements.
City Power is warning residents not to allow any person, technician or contractor onto their property without first verifying credentials with City Power’s Security Risk Control Unit on 011 490 7911 or 011 490 7553 or 011 490 7900.
City Power employees and contractors will have a City Power identity card. The card will be colour coded for specific sections within City Power. The colour blue is for permanent employees.
The card will display a photo of the specific employee or contractor carrying a card, their name, identification number and expiry date. A hologram of the firefly appears on the card as well.
Residents are also urged to contact their local councillor or regional director for more information.
Customers who are not home when City Power employees/contractors arrive on their properties to seek access for meter installations are urged to contact City Power Metering Call Centre on 011 490 7484 to make arrangements for visits outside office hours or over the weekend.
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