When a pipe bursts, the lights go out, or potholes start taking over your street, knowing who to contact, and how to log the issue correctly, can make all the difference.
Residents are often frustrated, not just by service delivery problems, but by the lack of clear information on where to report them. To help residents navigate the City of Johannesburg’s systems more effectively, here is a comprehensive list of official municipal contact points.
Read more: Streetlights burning 24/7? Here’s how to report them
These channels allow residents to log service delivery complaints, receive reference numbers, and follow up on outstanding issues across various city entities. Importantly, residents are encouraged to log issues directly with the relevant department, as this creates a formal record and improves accountability.
City of Johannesburg – General call logging
Residents can report issues across all city entities via:
- Call centre: 011 375 5555 or 0860 562 874 (Online links per entity are often quicker, as they issue a reference number immediately.)
Johannesburg Water (Water and sewerage issues) - Phone: 011 688 1699 / 0860 562 874
- Email: fault@jwater.co.za
- Online logging: https://customer.forcelink.net/joburg_water/login
- X (Twitter): @jhbwater
- SMS: 076 333 5052 or 45201
City Power (Electricity faults and outages)
- New fault logging: https://citypower.mobi
- Call centre: 011 490 7484
- Follow-ups & escalations: 0800 003 156 (Available daily from 06h00 to 18h00)
Also read: Gauteng Government reaffirms commitment to building safer communities
Johannesburg City Parks
- Call centre: 011 375 5555 or 0860 562 874
- Email: trees@jhbcityparks.com
Johannesburg Roads Agency (JRA)
- Email: hotline@jra.org.za
- X (Twitter): @myjra
- Customer Contact Centre: 0860 562 874
Revenue and billing queries
- Phone: 011 375 5555
- Email: regionarevenue@joburg.org.za
- n-person: Region A Walking Centre, 300 15th Road, Midrand
Eskom (Load shedding and power faults)
- Online chatbot (Alfred): https://alfred.eskom.co.za/chatroom/
- WhatsApp chatbot: Alfred on WhatsApp
- Call centre: 0860 037 566
Residents are reminded to keep reference numbers when logging calls and to follow up if issues remain unresolved.
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