Hotel in world top 10 per cent

The D’oreale Grande Hotel at Emperors Palace, a five-star jewel in the Peermont crown, has been awarded the Certificate of Excellence award by TripAdvisor.

The Certificate of Excellence is given to outstanding hospitality businesses that have received praise and recognition in reviews by TripAdvisor travellers.

To qualify for the Certificate of Excellence, businesses must maintain an overall rating of four or higher out of a possible five, as reviewed by travellers on the popular TripAdvisor website.

Also taken into consideration is the number of reviews received over the last 12 months.

“TripAdvisor’s Certificate of Excellence award epitomises our commitment to guests, whether online or face-to-face,” said Emperors Palace hotel operations manager Caron van Rooyen.

“We encourage all our visitors to post feedback on TripAdvisor, as we are confident that the reviews will enhance the guest experience for future stays.”

Exuding luxury at every turn, the deluxe five-star D’oreale Grande is the flagship hotel at Emperors Palace.

With its theme inspired by the opulence and splendour of ancient Rome, extending to the stunning Neptune’s Bar and pool area, plus the luxurious business lounge with wireless internet access, the hotel provides a truly regal experience for its guests.

The 192 beautifully appointed rooms range from classic, deluxe and superior through to executive and premier suites.

The elegant Aurelia’s Restaurant, which serves gourmet cuisine, is located on the ground floor of the D’oreale Grande.

This upmarket conservatory style venue is the perfect setting for everything from a sumptuous al-fresco breakfast to a romantic candlelit dinner.

The world-class Octavia’s Sensorium Health and Beauty Spa, also located on the ground floor of the hotel, is an unrivalled sanctuary, where guests can rest and refresh both body and mind.

Octavia’s Sensorium includes a fully equipped gym, which is accessible to guests 24/7.

In fact, with a notable increase in international visitors to the hotel in 2013, the D’oreale Grande took the necessary step to adjust both its online and customer service strategies.

“Ultimately this ensures that we offer the best in international service standards with a product to match,” said van Rooyen.

“It is through our staff’s passion and dedication that we have once again won the prestigious Certificate of Excellence award.

“We are thrilled and honoured to be listed in the top 10 per cent of hotels worldwide.”

For more information visit www.emperorspalace.com