What many Ekurhuleni residents may not know is that they can lodge a claim against the Ekurhuleni Metropolitan Municipality (EMM) for any loss or damages that is a result of wrong doing on the part of the municipality.
For any claim, a claimant must fill in a prescribed claim form and provide proof of negligence on the part of the municipality that resulted in the loss or damage of one’s property.
Prospective claimants should, however, take cognisance of the following when submitting a claim:
• The proof provided should indicate that losses suffered are attributable to an act of neglect or omission on the side of Council or any of its employees.
• Claims must be quantified by attaching the monetary value to their claim and proof that the actual loss is equitable to the amount claimed. For this purpose quotes, invoices, and photographic evidence is required.
• The information submitted by the claimant together with a report from the EMM Department responsible for the loss or damage is submitted to Council’s insurers who will make a ruling on the claim.
• If accepted the claimant will receive an offer on an agreement of loss that needs to be signed and returned to the Metro’s Insurance Section for processing. If the claim is rejected the claimant will likewise be notified in writing and reasons supplied for the rejection.
Residents are notified that submission of a claim does not automatically imply that the claim will be settled. However applicants not in agreement with a ruling made on their claim may appeal the ruling in writing stating which factors they feel might have been omitted when considering the claim.
Payments for successful claims will be made through the normal expenditure payment processing system. The process is subject to timelines and processes and may take up to 30 days depending on the authorizations that need to be obtained.
General liability claim forms and potholes claim forms can be obtained at the municipality’s Insurance Section located on the ground floor at the Sanburn Building, 68 Woburn Avenue, Benoni.
For more information prospective claimants may contact the Insurance Section on 011 999 6550 or 011 999 6547.
NOTE: Attached are the general liability claim form and the pothole related claim form.
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For more information media may contact Themba Gadebe on 011 999 1522/ 076 303 7594 or Themba.Gadebe@ekurhuleni.gov.za.
Issued by
Themba Gadebe
Spokesperson / Senior Media Manager
Ekurhuleni Metropolitan Municipality
Department: Communications and Brand Management
Address: 47 Van Buuren Road, Bedfordview, 2007
Tel: 011 999 0111/0103/0169/1522
Fax: 086 211 6487
Website: www.ekurhuleni.gov.za
Facebook: City of Ekurhuleni
Twitter: @EMMInfo
