Report bad police service via #MyPoliceStation

THE Minister of Police, Fikile Mbalula, launched a social media campaign, #MyPoliceStation, calling South Africans to report service delivery complaints.

This is critical as many people visit police stations in distress.

“This campaign has been motivated by many cases reported to me, in particular the case of Const LC Phaswane of Sandton Police Station, who used state resources to deal with her personal issues while ignoring people who came for service,” Mbalula said.

“I can confirm that disciplinary processes have been initiated and this must serve as a warning to other rotten potatoes. We will not tolerate rogue elements within our ranks, we must name and shame them.

“This campaign will go a long way to strengthen the partnership between the police and our people,” Mbalula said.

Mbalula has instructed all police generals in different provinces to respond to these complaints and take them seriously. He further warned that people must not use this campaign to report old or hoax cases.

“People must report genuine cases, as scarce resources will be used to resolve these complaints, therefore people must not abuse this campaign by reporting false or hoax cases.

“This campaign is meant to put people first. We need accurate information, address of incident, police station, town and province to optimally respond,” Mbalula added.

He hopes this campaign will go a long way to promptly respond to service delivery challenges people are often subjected to.

“Our people deserve better and we will do our best to deliver the best service. We have no time to waste time.”

The minister emphasised that this campaign did not replace a police station but allowed the public to inform him about service delivery failures of specific police stations.

Cases get reported at the police station. When experiencing bad service, report the police officer, the police station and the province.