Where does one initially obtain a 240l bin and what is the charge?
The bin can be obtained at the temporary identified central distribution spot or at the nearest waste management depot.
What happens if I lose my bin?
(i) Where a wheelie bin is reported as stolen the household must approach the nearest depot to re-apply for a replacement (within 24 hours of theft).
(ii) Council will replace the wheelie bin free of charge provided a police case number and an affidavit is submitted from the resident stating that the bin has been stolen.
(iii) The report of the stolen bin will be recorded and should any further bins be reported as stolen, the council reserves the right to charge the household for replacement of the bin. A minimal replacement fee equivalent to 20 per cent of the bin cost will be levied.
Also read:
• Start using your wheelie bins, metro urges residents
• Wheelie bins: everything you should know
Who is liable should the bin be damaged?
If there is proof that the bin is damaged by council employees during collection, the replacement will be free. If the bin is damaged by the residents, a minimal replacement fee equivalent to 20 per cent of the bin cost will be levied.
What should I do should a single 240l bin not be sufficient for me?
An additional bin can be requested from the depot at no procurement cost to the resident but an additional monthly service fee of R150.92, VAT exclusive, will be charged.
What happens if the previous owner had more than one bin?
The current owner will be levied for the exact number of bins as the previous owner. They can, however, request termination of the excess service should they not require it.
Can I get a private service provider?
Residential properties are compelled to utilise council services and therefore cannot use private service providers.
Will council service my additional bags if my 240l bin is full?
Once the distribution of wheelie bins is completed in a given ward, council will no longer collect any waste not placed inside the 240l wheelie bin.
I own vacant land, will council charge me a standard 240l bin fee?
Council will charge you an environmental and not a 240l bin tariff.
What is the expected life span of this bin and who is liable for the cost of replacement after the said term?
The expected life span is over seven years and the municipality will consider a replacement programme after the said term.
Will there be an additional monthly charge for the 240l wheelie bin?
No, there is no additional charge but the 240l tariff replaces the current stand size tariff.
Will council service any other type of bins?
Council will only service Ekurhuleni branded 240l wheelie bins.
Will the refuse collection calendar change?
Council will retain the current refuse removal calendar.
