Many Gautrain cards expired on December 31; you could be in for a refund
Cards need to be replaced every five years
Gautrain cards, like other smart cards, are subject to wear and tear.
To ensure that the transaction data on the card is not compromised as a result of the card becoming defective, cards need to be replaced every five years.
Should your card have reached its validity end date of December 31, 2017 it will no longer be accepted on the Gautrain system.
If you still have funds on such a card, you may apply for a refund which will be deposited into your bank account.
Refunds for amounts up to R1 500 can be applied for via the website by registering an account and linking the expired card to your profile.
Refunds via this option will take about two days to process.
Refunds can also be applied for at the ticket office at a Gautrain station. If you opt to go this way, ensure you take a copy of your ID and bank statement with.
This process will take about 14 days to process.
The admin fee that is generally applied to refunds will be waived on cards that have expired.
You can view the validity end date of your card at a ticket vending machine:
1. Place your card on the card reader
2. Select the “analyse card” option
3. View the card validity end date on the screen.
You can also view the validity end date online:
1. Register an account at www.gautrain.co.za
2. Link your card to your profile
3. View the validity end date of your card
