The City of Ekurhuleni has noted that the customer service call centre has been experiencing technical glitches that result in callers being cut off before they are assisted.
The cut-off happens mainly when callers select an option they are prompted to select, says Themba Gadebe, spokesperson for the metro.
The City has, as an interim measure, eliminated the prompt option so that calls are routed directly to any available call centre agent.
The IT department is currently attending to the glitches.
Customers are still able to log their queries through the call centre at 0860 543 000, or alternatively use My Ekurhuleni App to access services at a tough of a button.
The App is also compatible with feature phones (non-smartphones) and customers may use those devices to report service delivery issues via a USSD (*134*30263) option, at no cost.
