Shoprite pays tribute to its everyday (s)heroes
During lockdown she strives to make her customers feel safe and secure
Two-thirds of the Shoprite Group’s 147 000 employees are women.
Most of them serve on the frontlines in the more than 1 000 supermarkets in South Africa.
This Mother’s Day the Group celebrates these women, many of whom are mothers, for their diligence and care in nurturing our nation in these challenging times.
Mother of three Charity Mhlaba has since 2017 been the branch manager of Shoprite Cloverdene in Putfontein. Her career in retail started in Usave supermarkets, where she quickly moved up the ranks from cashier to branch manager.
Mhlaba says she is not afraid of unhappy customers because nothing pleases her more than turning a disgruntled customer into a happy one.
“I make sure I am always visible in the store. I also listen intently to our customers so I can deliver on what they want the first time,” says the Crystal Park resident.
During lockdown she strives to make her customers feel safe and secure by keeping her store clean and making sure the measures to safeguard them are in place and visible.
“I always put my customers first because without customers we would not have a business,” she said.
