LIZ C writes:
The article published in Kempton EXPRESS dated February 7, “Accounts are late but pay on time”, refers.
The metro spokesman and the other representatives in office are quite obviously far removed from reality.
Let’s take a look:
1. Phone calls at the accounts department (as per numbers on the account statement) are never answered – so how should one get a value?
2. Requesting the amount due via the email address goes unanswered – still waiting for a response to one of these emails since last year.
3. www.e-siyakhokha.co.za does not do any better than the above two. Accounts are not loaded timeously – so again taxpayers are left without knowing the correct amount.
If and when accounts are eventually loaded (after submitting a complaint via their web site), it normally is after due date.
4. www.e-siyakhokha.co.za: not everybody has access to this system – please think of the pensioners who generally are not technologically minded and do not have access to the internet.
5. Visit to your offices: so must everybody now take time off work to go to the offices to get an amount when your office hours, during postal strikes, do not accommodate the working public who might not be able to take time off? Get real!
6. Encouraged to pay an equal or similar amount as in previous month/s – should we short pay, we are slammed with interest.
Seriously, sirs and madams at the council, get a reality check as to what happens on the ground for us taxpayers to obtain account values while the postal services are on strike and fix up your systems so that they do function properly. Please do not treat us like idiots.
