Also compliment the service providers
Damages to car repaired without a quibble
RONNIE PILLAY of Edenvale writes:
I wish to place on record my appreciation on receiving a very positive reply from the service manager of Autobahn in Isando, Mr Edward Nel, via his workshop foreman, Mr David Jones, on a complaint I had after my car went for a service recently.
I was called to fetch my vehicle after the service and upon receiving my vehicle , I noticed a small dent on the front left side of the fender and a scratch mark on the back of the bumper.
I lodged the complaint to the workshop foreman and as stated, he had to follow protocol and I was asked to bring my vehicle in so both the service manager and workshop foreman were to detail the extent of the damage.
To my amazement and satisfaction I was told no problem, they would sort out the damages.
The point I am making is, we are always complaining when there is no service satisfaction but how about some compliments to the service providers.
