Is Telkom following the post office?

VIDETTE SCHULTZ writes:

What is going on at Telkom?

Our landline in Birch Acres has been out of order for the past three weeks.

Every week a new reference number is allocated. Every three days a message is received, “Your service has been restored”. What a lot of nonsense.

Is there no responsible person who can attend to this problem? It is totally unacceptable, especially when you pay for an ADSL line that is not working for three weeks.

And the worst of all, you can only report it to the customer care line, no senior person will take the call. Are they following in the footsteps of the post office?