W PELZER writes:
I have been living in Kempton Park for the better part of 39 years, and as you well know, this is the first time that we have had a lockdown, which impacts all industries.
My question here is the municipal rates and the invoicing of our rates and taxes. My statement always gets to me late, so to avoid this I have started to make use of the Siyakhokha website, which used to work perfectly.
I used to get the bill timeously every month, but, as of late this has not been happening.
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I called the call centre last month to get my bill, and they gave me the total over the phone. They also informed me they were migrating systems.
Then again this morning [April 16], there was no phone number for the call centre on the website (everybody is on lockdown which I understand), so I made use of the WhatsApp chat to try and get my latest bill.
The response I got from the City, was: “Kempton Park is currently migrating to a new system, so customers are advised to pay the amount they paid last month to avoid disconnections.”
This in itself is a problem, as we all know that not every month is the same. And if I short paid (which I probably did – Murphy’s law), then I will get disconnected, which will have a knock-on effect and I will have to pay a re-connection fee because the City did not supply me with a proper invoice or any verbal confirmation of what is owed.
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