Traffic clone
PRESIDENT PARK - A resident from President Park, Mike Mckenzie told Midrand Reporter that he did not own the vehicle pictured on his e-toll invoice.
“I received an e-toll invoice two weeks ago for one of the seven vehicles I own,” he said. “The picture that accompanied the invoice is not of any of my vehicles but it has my number plates. I am worried that maybe one or all of my registration numbers has been cloned.”
Mckenzie added that he had not purchased an e-tag and the South African Roads Agency Limited (Sanral) agency had sent his invoice by post. “I will not even follow up with the agency on the issue as it is their duty to find me, I did not agree to pay e-tolls.”
Ward 93 councillor Annette Deppe said residents have complained to her about the e-toll billing system. “I would love to assist any way I can but unfortunately the responsibility to deal with e-tolls is a not a responsibility of a councillor,” she said. “The roads agency obviously has to step up on its billing system as it continues to send information that is not correct.”
Sanral spokesperson Vusi Mona said, “The agency is working with its service provider Electronic Toll Company to find a lasting solution to its teething challenges on billing. Duplicated and cloned number plates have always been a challenge for authorities.”
Mona said cloning was a serious inconvenience and could lead to serious issues for the rightful owner if the cloned number plates were used in criminal activities.
Mona added that there was a “nomination and representation that can be followed for disputed transactions and residents can go to e-toll offices for assistance in this regard”.
To report incorrect billing contact the E-toll call centre on 0800 726 725
0800 726 725.
