City Power warns of grid constraints as Rabie Ridge outage investigated

City Power has issued a warning to customers across its supply areas, cautioning that the electricity network is currently constrained and at risk of overloading if consumption is not reduced.

The utility appealed to residents and businesses to use electricity sparingly to help stabilise the system.

The alert comes as the City Power Midrand Service Delivery Centre (SDC) manages a growing volume of service requests.

Read more: City Power concerned about illegal connections, grid strained

According to the statement released by the utility, the centre is sitting with 68 open calls; 57 of those have been logged in the past 24 hours.

“We have dispatched our operators to investigate the cause of a power outage affecting customers in Rabie Ridge Extension 05. Further updates will be provided in due course.

During an outage, unplug all appliances to prevent inrush current when the power supply is restored. This minimises the risk of network disruptions and ensures a continuous electricity supply,” the statement said.

Also read: Allandale substation set for overhaul amid rising outages in Rabie Ridge and surroundings

Despite the system constraints, City Power reiterated that loadshedding remains suspended until further notice.

City Power said it will continue to provide updates to affected customers through its official WhatsApp channel, https://whatsapp.com/channel 0029VaPs6fPISTkMb1luXt2b, as well as on social media, @CityPowerJhb.

For isolated individual calls and any other electricity-related queries, customers are advised to log calls on citypower.mobi or call 011 490 7484.

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