The South African National Roads Agency SOC Ltd (SANRAL) has clarified the confusion around what appears to be discounted e-toll debt appearing on customer’s invoices.

The statement follows reports that an administrative glitch has mistakenly cut monies owed.

“The reality is that all e-toll debt incurred prior to September 1, 2015 is not included in the invoice,” said Vusi Mona, spokesperson for the agency.

“You will recall that as part of the new dispensation we had offered a 60 per cent discount on historic e-toll debt, or debt between 3 December 2013 and August 31, 2015. That debt was ring-fenced to enable to roll out of the once-off 60 per cent discount.”

Mona advised motorists to read the notes at the end of the invoice – see extract below – where this is clearly stated.

All records of travels on the e-toll network are recorded and available to anyone on request should they want to check their total debt.

“Motorists can simply contact the e-toll Customer Services online at www.sanral.co.za, or via the Call Centre on 0800 726 725, or e-mail info@sa-etoll.co.za or visit an e-toll Customer Service Centre at a mall or along the Gauteng e-roads, while in Gauteng. If they are registered they can also log on to the website to see what they owe,” said Mona.