IBM, a multinational technology company, is reviewing the City of Johannesburg’s systems to see how it can improve efficiency and service delivery.
Until 11 November, the City said various specialists and software leaders will visit various departments and entities, observing and analysing, interviewing and probing, as they figure out what system is best suited to improve service delivery in the City’s environment. This service will come at no cost to the City, it said.
MMC for Group Corporate and Shared Services, Ntombi Khumalo, says the IBM team will propose alternative tools for the City to service and strengthen its communication with customers.
“This is in line with our aspiration to become a smart city. They will advise us on how we can manage our data so that we are more strategic in our decision making.”
These world leaders in the field of technology are in the City as part of IBM’s Corporate Service Corps (CSC), which has seen IBM training thousands of
government employees in different countries since 2008, to improve efficiencies and uplift communities.
In the medium term, the team will help the City to move towards developing a single data repository consolidating the huge amount of data generated by City departments and entities.
“I am hopeful and would like to confirm our commitment towards programmes of this nature and magnitude because through such interventions we can make Johannesburg work, and of course when Johannesburg works, South Africa works,” Khumalo said.
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