Pick n Pay Newcastle Mall bags Fan Score award once again
Zamathenjwa Mathenjwa, store manager, said it was an exciting moment for herself, her staff, and the customers who rated the store as a fan favorite on a daily basis.
Pick n Pay Newcastle Mall certainly provides exceptional service and first-class treatment, which is why they won the Fan Score Awards for the fourth year in a row!
According to Elisha Parbhoodeen (Regional Customer Service Manager), after a purchase, each customer receives an SMS with the option to rate the store’s service.
“We tally up the votes and choose a winner based on their ranking as well as their consistency. When it came to customer service, PnP Newcastle Mall was the overall winner throughout the entire Coastal region, ranking the highest and most consistent,” she explained.
Store Customer Service Manager, Tash Induraj wished to thank the team as well as the customers for the win as she believed none of this would be possible without their support.
Zamathenjwa Mathenjwa, store manager, said it was an exciting moment for herself, her staff, and the customers who rated the store as a fan favorite on a daily basis.
“The store has won this award since 2019, and I am very proud of my team and how they continue to treat our clients. I’d like to thank our customers for shopping with us and choosing us again and again; it truly means the world to us,” she concluded.
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