Tshwane announces temporary closure of non-essential services over the festive season

The City of Tshwane will close non-essential services from December 24, 2021 at 12:00 until January 3, 2022 at 07:30.

The temporary closure comes as a result of the festive season and with that, walk-in customer care centres will be closed.

This means that billing and meter reading enquiries will not be attended to, said Tshwane metro spokesperson Lindela Mashigo.

The call centre services will remain open to assist with reporting power failure, streetlights, water leaks, roads and stormwater, potholes, traffic signals, water and sanitation.

ALSO READ: Traffic police urge drivers to prioritise other road users’ safety

The following municipal pay points will be open on December 28, 29, 30 and 31, but will close at 12:00 on December 31:
– Tramshed
– Akasia
– Olievenhoutbosch

– Beirut

Waste collection services will be rendered as normal, including on public holidays, except on Christmas Day. Those whose refuse collection falls on December 25 (Christmas Day) should not take out their refuse bins on that day.
Household waste collection scheduled for collection on Saturday, December 25 will be collected on Sunday, December 26.

Nature reserves and resorts:

Tshwane nature reserves and resorts will be open for visitors during the festive season, however, visitor numbers will be restricted to comply with alert level 1 regulations (activities indoors: 750 persons, activities outdoors: 2 000 persons).

Nature reserves’ operating times are from sunrise until sunset, and resorts’ operating times are from 08:00 until 18:00.

Meanwhile, the City’s licensing centres will close during the forthcoming public holidays from Tuesday, December 28, and reopen on January 3, 2022.

The following email services will be available:

– To report potholes: send email to potholes@tshwane.gov.za
– To report faulty traffic lights: send email to trafficsignalfaults@tshwane.gov.za
– To report water leaks: send email to waterleaks@tshwane.gov.za
– To report sewer problems: send email to sewerblockage@tshwane.gov.za
– For enquiries related to water quality: send an email to drinkingwater@tshwane.gov.za