Tshwane municipality introduces Zoom to speed up service delivery
“It saves you going to stand in a queue in town or at one of our offices... the consultants are online”.
In a bid to bring convenience to its customers the City of Tshwane has created a Zoom platform to interact with them.
This is an initiative by the municipality’s Group Financial Services department which is seeking to maintain direct communication with customers.
“The shift to virtual communication is necessary to satisfy customers who require direct engagement with revenue officials.
“The current virtual outreach will run from 3 July to 30 September 2023 and focuses on the following services: Account and billing queries, corrections of estimations, Credit control and assistance with repayment arrangements, Repairs of water leakages and faulty electricity meters, Indigent-related queries and registration,” metro’s communique read.
The metro said these Zoom meetings would be grouped in terms of the service rendered, adding that customers would be expected to log onto the category of their query.
“The host then accepts the customer and the customer is automatically connected to share a screen view with the host.
“Since an interpersonal communication network will be active, the customer will be required to submit his/her account number and any other attachment, such as a photo of the electricity and/or water meter reading, to enable immediate correction of the account, where necessary.”
Ward 59 councillor, Shaun Wilkinson, said the initiative was a great idea as it would be efficient.
“It saves you going to stand in a queue in town or at one of our offices… the consultants are online,” Wilkinson added.
He urged residents to use the opportunity to be able to raise and report their service delivery issues faster.
According to the metro, these meetings would be conducted from Monday to Friday from 4 pm in the afternoon up until 7 in the evening, and on Saturday would take place from 8 in the morning to 1 in the afternoon. These services will not however be available on Sundays.
Here are the schedule of id meetings for different sessions
Host 1
Meeting ID: 95664834215
Passcode: Outreach1
Host 2
Meeting ID: 91973875450
Passcode: Outreach1
Host 3
Meeting ID: 98524983901
Passcode: Outreach1
Host 4
Meeting ID: 93410697430
Passcode: Outreach1
Host 5
Meeting ID: 91754015160
Passcode: Outreach1
REPAYMENT ARRANGEMENTS
Host 1
Meeting ID: 93826227846
Passcode: Outreach1
Host 2
Meeting ID: 97744454876
Passcode: Outreach1
BUSINESSES
Host 1
Meeting ID: 94560999162
Passcode: Outreach1
PROPERTY RATES QUERIES
Host 1
Meeting ID: 91561224622
Passcode: Outreach1
SOCIAL DEVELOPMENT QUERIES
Host 1
Meeting ID: 93071144128
Passcode: Outreach1
WATER METERING QUERIES
Host 1
Meeting ID: 94744014609
Passcode: Outreach1
ELECTRICITY AND PREPAID METERING QUERIES
Host 1
Meeting ID: 98797769028
Passcode: Outreach1
Contact details for assistance with connecting: outreach20@tshwane.gov.za
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