City of Tshwane call-centre system experiences downtime
Tshwane residents are advised to use emails for faults and complaints as call centre experiences downtime. Click here for the the email addresses.
The metro’s spokesperson Lindela Mashigo said the city is fully aware of the downtime situation and a dedicated team of technicians is working on restoring the lines.
He added that the system should be in working order soon.
Customers are urged to use email lines for reporting faults and complaints regarding the city’s services as the call-centre system experiences downtime.
In the meantime, customers are urged to use the email addresses below:
• For customer care queries – customercare@tshwane.gov.za
• For waste management queries – Wastemanagement@tshwane.gov.za
• To report water leaks – Waterleaks@tshwane.gov.za
• To report sewer blockage – Sewerblockages@tshwane.gov.za
• To report potholes, you can send an email to potholes@tshwane.gov.za
• To report faulty traffic lights, you can send an email to trafficsignalfaults@tshwane.gov.za
• To report water leaks, you can send an email to waterleaks@tshwane.gov.za
• Meter readings can be emailed to Meterreadings@tshwane.gov.za
• Power failures can be reported by sending an SMS with the word power followed by the account number to 082 612 0333 or 44676.
The city apologised for the inconvenience caused by this unforeseen service interruption.
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