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Tshwane admits it does not have the bins it promised

“We are being sent from pillar to post,” residents describe Tshwane’s wheelie bin application process.

Tshwane has yet to explain why some Tshwane residents were unable to obtain their new wheelie bins this week.

Recently ward 59 councillor Shaun Wilkinson announced that residents whose wheelie bins were stolen or lost could apply for a replacement.

He said the bins would be given to paid up residents.

“If the bins that you pay for monthly are stolen or broken, you simply apply for a replacement. If you have an account, it is free of charge,” Wilkinson said.

Wilkinson told Rekord that the municipality had asked him to facilitate that all residents whose bin was stolen or damaged get a replacement for Christmas.

However, Rekord has been inundated with complaints from residents who say they are unable to get the promised bins.

The metro gave a lack of stock as a reason.

Resident Theana Olwagen expressed his frustration and dissatisfaction with the municipality failing to honour its promise.

Olwagen said his bin was damaged by metro staff.

“I have decided to now include Rekord in my communication with Tshwane. I do appreciate how an article about how they are not only making an effort to replace the garbage bins broken by their workers might be very impressive, especially when quoting a ward councillor just before elections, but it means absolutely nothing when it is nothing more than pre-election empty promises,” wrote the resident.

Olwagen pleaded with the municipality to promptly respond to residents’ correspondence as failure led to more frustration.

“I would appreciate feedback and heaven forbid, maybe even a new garbage bin after more than six months of waiting and paying for one.”

He told Rekord the metro later said it would deliver the bin but to date, it has not.

“A man called me yesterday (Tuesday) and told me a replacement bin would be delivered same and asked that someone be at home to acknowledge receipt.

Based on this, I arranged for my father to be at my house. And then, surprise… nothing,” he said.

Metro spokesperson Lindela Mashigo acknowledged that the municipality was out of bins.

“Yes, it is true, the city does not have stock of 240l bins at the moment,” he said but assured residents stock would be available from February.

He said Tshwane would collect the damaged bin from the client when it delivers the new one, further adding residents could arrange to collect their bin themselves.

How to apply for a new bin:

– approach the city via a customer centre, waste management depot, website or email wastemanagement@tshwane.gov.za

– complete an application form and submit electronically or at any customer centre or waste management depot

– wait for the delivery team to inform you when it is ready to bring it to you.

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