The City of Tshwane has officially launched an Enterprise Data and Analytics Platform in collaboration with the Council for Scientific and Industrial Research (CSIR), with the initiative aimed at improving how municipal information is used to address service delivery challenges.

The partnership forms part of the city’s efforts to strengthen municipal governance through reliable data, integrated information systems and scientific innovation.

It follows a Memorandum of Understanding signed between the city and the CSIR on June 2, 2023.

A Project Collaboration Agreement was subsequently signed in August 2026, establishing a two-year implementation period from July 1, 2026, to June 30, 2028.

Tshwane will serve as the pilot municipality for the initiative.

Executive Mayor Dr Nasiphi Moya said the programme would help ensure that municipal decisions are based on credible information and the realities experienced by residents.

“The city is strengthening its approach to municipal governance by ensuring that decisions are informed by credible evidence and grounded in the realities experienced by residents,” said Moya.

The Enterprise Data and Analytics Platform will support the city’s Service Delivery War Room by integrating municipal data and information from different areas of the administration.

According to Moya, the platform will allow officials to identify recurring service delivery problems, monitor interventions and establish responsibility for resolving challenges.

The system is also expected to strengthen the link between municipal data, budgets, infrastructure projects and service delivery interventions.

She said this would help ensure planning and resource allocation respond to identified community needs.

“It will also allow municipal commitments and interventions to be monitored against their intended outcomes,” said Moya.

Over the next two years, Moya said the capability will be extended across all seven regions of Tshwane.

Ward councillors are expected to access relevant information through their mobile phones, giving them access to municipal information linked to their areas.

“Each municipal department will also designate a data custodian who will be responsible for maintaining accurate, reliable and current information,” she said.

Moya said the programme forms part of the implementation of the city’s Enterprise Data and Analytics Strategy and supports the continued development of its Open Data Portal.

She added that the initiative would contribute towards greater transparency and public trust by strengthening the availability and reliability of municipal information.

The CSIR will contribute scientific expertise, research capacity and innovation to the partnership, while the metro will provide municipal data, institutional knowledge and its understanding of local government operations.

“The organisations will work together to develop practical tools that can be used to strengthen municipal performance and improve monitoring,” said Moya.

She said the launch marks the beginning of the implementation process, with the metro aiming to embed evidence-based decision-making across its administration.

Through the partnership, Moya said the city intends to strengthen co-ordination between departments, improve its ability to identify service delivery challenges early and increase accountability for municipal performance.

“The initiative ultimately aims to support a more responsive, transparent and accountable municipality and improve the way services are planned, monitored and delivered to residents.”

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